Refund policy

FOSVEX

We offer a refund or replacement within 5–7 days of delivery.

✅ Eligibility for Refund/Replacement:

To be eligible:

• The item must be damaged, defective, or incorrect
• The product must be unused and in its original packaging

📦 Important Requirement (Unboxing Video):

• Customers are required to record a clear unboxing video while opening the parcel at the time of delivery
• The video must clearly show the sealed package being opened and the product inside
• Claims for wrong, damaged, or missing products will only be accepted if a proper unboxing video is provided

📩 How to Request a Refund:

Email us at:
📧 Support@fosvex.in

Include:

• Your order details
• Images of the product
• Unboxing video (mandatory for claims)

🔄 Refund Process:

Once your request is approved:

• The refund will be processed to your original payment method
• Within 5–7 business days

⚠️ Note:

• Return shipping may be required depending on the case