• The item must be damaged, defective, or incorrect
• The product must be unused and in its original packaging

• Customers are required to record a clear unboxing video while opening the parcel at the time of delivery
• The video must clearly show the sealed package being opened and the product inside
• Claims for wrong, damaged, or missing products will only be accepted if a proper unboxing video is provided

Email us at : Support@fosvex.in

Include:

• Your order details
• Images of the product
• Unboxing video (mandatory for claims)

• The refund will be processed to your original payment method
• Within 5–7 business days

• Return shipping may be required depending on the case